Careers

Location – Regina

Employment Type: Full-Time, Permanent

Role Overview:

The Warranty Administrator will be responsible for processing warranty claims, providing customer service and ensuring that all paperwork is correct and submitted appropriately. Responsibilities will include the verification of all criteria as required by the factory, reconciliation of warranty receivables with payments through the appropriate accounting schedule, posting credits on the computer, resubmitting rejected claims promptly, tracking parts, arranging for the shipment of parts, and creating service department requests to perform repairs.

Duties and Respoinsibilites:

– Phone, e-mail or make pre-authorized claims for warranty authorizations contacting the manufacturer of the trailer and often the vendor of the parts. Make sure all the information required to send for the pre-authorization is collected and finalized including:

• Send pictures and sublets when required
• Keep all active pre-authorizations on file until claimed
• When parts are approved to be replaced fill out the order cards with the correct information required for the service advisors and the parts order desk
• Attach a copy of authorization to order card; provide this to the service advisors and place a copy of authorization in binder for future reference when claiming.
• Be familiar with each company’s specific requirements to complete claims – the Warranty Writer’s understanding of each company’s requirements may affect what is paid from each company. Deal with all the vendor companies as well as the unit manufacturers.
• Process all cheques for warranty
• Complete necessary paper work for accounting, making sure everything is balanced. Make adjustments on denied claims.
• Appeal any unpaid claims or denied claims that should be covered. Contact warranty sources at the manufacturers and investigate the reason for the claim being denied or not paid.
• Close work orders in IDS:
  • Make sure the jobs match the parts used, time required etc. on these work orders.
  • Process work orders with the claim sheet and the IDS printed sheet, try to meet the projected amount by management.
• Investigate parts on work orders that are not claimed or parts returned from Techs that we have not received work orders for.
• Create registrations for units, fax and file:
• Make a copy and provide it to the Demo personnel for customer’s signature.
• Transfer File from T# to customer name when returned with customer signature.
• Transfer from T# to customer name when unit is sold.
• Enter date of purchase in IDS:
  • Transfer appliance information in binders as well as shared pictures when sold.
  • Transfer expired registrations into archived file.
• Collect component information sheet, scan and attach to warranty pictures as well as placing a copy in the appliance information binder.
• Make all order cards for no charge parts being sent and fill out the required forms. Each company has their own forms that need to be followed to acquire warranty. o Phone regarding the no charge parts.
• Do preparation for recalls:
  • Find which units are affected, and forward information to all service advisors.
  • Make claims when work is completed – return parts if needed for payment.
  • Keep all recalls on file for cross reference at future dates or transient customers.
• Keep road service, service advisors and PDI writers informed of authorizations, denials, or pictures required. Also, complete new Tech instructions for repairs, printing new code books as required
• Help Techs with codes and quotes:
  • Fill in codes on work orders not completed.
  • Print updated code books for all Techs in shop and road service.
  • Update Tech as to changes in parts needing to be returned (Keystone in particular).
• Keep track of all unpaid claims as they reach 90 days- most claims are paid before the 60 days unless there are extenuating circumstances.
• Keep track of information required from feedback on claims. Feedback and emails need to be checked daily. Jayco pending needs to be checked at least twice a week for updates.
• Perform jobs in a timely manner:
  • All warranty authorizations have a deadline.
  • Keep track of authorizations or they will be denied and will need to be created again.
  • Track parts returned as warranty is not paid for the part or the labour until they are returned correctly.
  • Create claim for freight required to return parts. Not all parts are returned under the manufactures’ freight accounts.
• Apply for labour rate increases once a year from each company.
• Update all rate changes on IDS for each company- for example a US dollar change means each labor rate will change in IDS and must be updated. Jayco rate changes 4 times a year. Must be entered in IDS.
• Be productive, follow through, represent and conduct yourself in the best interest of the company
• Supply all the information they ask for that is related to the pre-authorizations
• Establish a good relationship with the warranty personnel at each company as they can help.

Core Competencies and Qualifications:

• 2 years experience in an administrative or similar role – Office Administration diploma or other relevant education an asset
• You have excellent written and oral communication
• Working knowledge of Microsoft Office programs (Word, Excel, Outlook)
• Ability to prioritize workload and the flexibility to manage multiple tasks
• Ability to work in a deadline driven work setting and deal with confidential information
• You value teamwork, client service and quality in detailed work
• Well organized and have a keen sense of timeliness
• Demonstrated attention to detail
• Strong problem-solving skills

Location – Winnipeg

Employment Type: Full-Time, Permanent

Role Overview:

The Service Writer will be responsible for scheduling service work in the service department and for selling recommended or required services to customers. He or she will act as Four Season’s first-line customer relations and service representative. The Service Writer is responsible for gathering and interpreting information on RV condition from the Service Technicians in order to advise the customer on recommended or urgently required services. They must communicate this information in a professional manner, explaining the benefits of services and the potential outcomes of postponing repairs.

Duties and Responsibilities:

• Document all sales repair needs on a service repair order, ensuring to report all unit symptoms as described by the customer, using specific descriptions.
• Close out repair orders on a daily basis and keep current on any units that had been delivered.
• Ensure all repair orders have a flat rate time on them before handing them to technicians.
• Greet customers and handle customer inquiries as a first-line representative.
• Prepare complete and accurate estimates of the cost of labour and parts and quote prices to customers.
• Notify all customers by telephone with additional required work and with total charges for the work.
• Explain all completed work and charges to customers and attempt to make the next maintenance appointment, if required.
• Promote the sale of labour, parts and accessories.
• Develop and sustain product knowledge pertinent to the dealership at a level which can be effectively communicated to the customers and fellow employees.
• Ensure all paperwork you initiate or handle is done properly and flows in a smooth and timely manner. Make sure all repair orders are filed in the filing cabinets when necessary.
• Accurately and with detail input data on work orders. Managing work order including opening, closing and updating.
• Ensure proper and expedient handling of all customers.
• Maintain full cooperation with fellow employees to maintain a positive work environment and to maximize efficiency.
• Keep your work area clean and tidy to help maintain the dealership’s professional image.
• Quality of service delivery must be maintained to the highest possible level.
• Maintain an appointment pad and route sheet with all commitments written down.
• Represent and conduct yourself in the best interest of the dealership in a professional and safe manner.
• Treat all customers and fellow employees with courtesy and respect.
• Complete all duties and responsibilities on schedule on a continuing basis. Be productive and follow through.
• Coordinate your activities with your fellow employees for maximum efficiency and effectiveness.
• Work your assigned hours. Follow meal schedules and be available for overtime should the need arise.
• Participate in all meetings, seminars, and training sessions as requested.
• Perform any other duties as assigned by management.
• From time-to-time, you may also be given additional responsibilities or transferred to a position other than the one to which you are presently assigned.

Core Competencies and Qualifications:

• Proven experience in sales, customer relations or related positions.
• Previous scheduling and coordination experience is an asset.
• Excellent customer service skills.
• Knowledgeable in computer applications and industry-specific software.
• Excellent communication skills.
• Planning and organizational skills.
• Problem-solving and listening skills.
• Attention to detail.

Location – Medicine Hat, Regina, Winnipeg & Virden

Employment Type: Full-Time, Permanent

Role Overview:

RV Technicians are responsible for performing RV unit maintenance and repair work in accordance with dealer and factory quality standards. This includes work on new units as well as customer units.

Duties and Responsibilities:

• Complete assigned work as efficiently as possible to satisfactory completion.
• Ensure all paperwork is complete and processed for each work assignment.
• Write all information correctly and legibly on repair orders so that all personnel can understand what is needed or what has been completed on the unit.
• Write up a description of corrective parts on the repair order tech sheet.
• Complete the information required on the repair order (e.g., VIN, odometer, model, serial number of appliance) to identify unit and specifications.
• Ensure time ticket is correctly and fully completed, including the repair number and employee name.
• Complete P.D.I. (Pre-Delivery Inspection) by inspecting the unit’s operations as outlined in the PDI checklist. Make a detailed list of problems and necessary adjustments. For new units, repairs must be added to the repair order by the PDI writer and claimed through the manufacturer for warranty reimbursement. For used units, submit a complete list of issues to the PDI writer and obtain approval from the Sales General Manager for any required repairs.
• Notify the service advisor/PDI writer if the time recorded on the repair order is insufficient before beginning the repair. Customers may need to be re-contacted to authorize further charges.
• Assist the Service Advisor in flagging time on repair orders by submitting the repair order and time ticket upon job completion.
• Perform corrective repairs in line with factory and dealership quality control standards.
• Provide a half-hour notice before completing a job so the Shop Controller can prepare the next job and trailer.
• Return all warranty parts with a tag and relevant information to the warranty department.
• Coordinate with the Parts department to fill out special order forms when parts are out of stock, and attach the white copy to the repair order.
• Maintain up-to-date production knowledge to ensure accurate and timely work completion.
• Submit all completed time tickets at the end of each day.
• Clock off completed units immediately after finishing a job; do not wait for the next unit to arrive.
• Maintain courtesy and tact in all interactions with colleagues and customers.
• Be available to work scheduled weekends.
• Perform any other responsibilities assigned by management.

Core Competencies & Qualifications:

• 1 year of general mechanical, technical, or electrical repair experience.
• Valid Driver’s Licence.
• Strong customer service skills.
• Excellent communication skills.
• Ability to work effectively in a team environment.
• Problem-solving skills.
• Accountability and dependability.

Location – Virden

Employment Type: Part-time

Role Overview:

The Night Security maintains a safe and secure environment for customers and employees by patrolling and monitoring premises after business hours.

Duties and Responsibilities:

• Secure premises by patrolling property; inspecting buildings, equipment, and access points.
• Prevent losses and damage by reporting irregularities.
• Complete reports by recording observations, information, occurrences, and surveillance activities in log book.
• Ensure operation of equipment (vehicle) by reporting any operational malfunctions to management.
• Call Police or Fire Department in case of emergency, such as fire or presence of unauthorized persons.

Core Competencies and Qualifications:

• 1-3 years’ related experience and/or equivalent combination of education, training, and experience.
• Clear knowledge and understanding of the security function.
• Excellent verbal and written communication skills, able to write clear and legible reports.
• Ability to take control of emergency situations with tact and diplomacy.
• Effective conflict resolution and sound decision-making skills.
• Possess a valid Class 5 driver’s license, and operate a motor vehicle as required.

Location – Virden

Employment Type: Full-Time, Permanent

Role Overview:

The Wash Bay Attendant should be easily motivated, energetic, and take pride in their work. Job duties include cleaning the interior of RV trailers, washing the exterior with the use of automatic wash equipment, and performing clean-up and detailing.

Duties and Responsibilities:

Interior:

• Clean the interior of recreational vehicles, including steam cleaning carpets, dusting, cleaning windows, kitchens, and bathrooms.
• Wash the units using various cleaning solutions, equipment, and machines.
• Apply material protection to leathers, vinyl, and upholstery as needed.

Exterior:

• Pressure wash and use brushes to clean the exterior of units.
• Apply unit protection to the exterior, including waxes and solvents.
• Wash the units using various cleaning solutions, equipment, and machines.
• Clean customer courtesy vehicles or other Four Seasons-owned vehicles as required.

Core Competencies and Qualifications:

• Ability to effectively communicate verbally and in writing.
• Able to work independently and with limited supervision.
• High attention to detail and pride in their work.
• High levels of manual dexterity and bodily coordination to perform an array of tasks.
• Good time management skills.
• Ability to remain standing for long periods and to bend, twist, push, pull, and carry equipment and supplies.
• Manual dexterity required to operate cleaning equipment, including power washers and hand tools.

Location – Medicine Hat

Employment Type: Full-Time, Permanent

Role Overview:

The Shop Controller is responsible for scheduling and assigning work orders to RV Service Technicians. The Shop Controller will monitor, record, and report overall performance, ensuring all work orders are accurately filled out before and after work is completed. This role plays a critical part in the operational efficiency of the service department.

Duties and Responsibilities:

• Coordinate all work to be done by RV Service Technicians in the shop.
• Ensure all work orders are completed with trailer information and necessary repair details.
• Distribute work efficiently among the Technicians.
• Ensure Technicians are efficiently scheduled.
• Review all tech notes, ensuring complete understanding of all repair details.
• Ensure the scheduling of jobs is completed in the proper priority sequence.
• Verify that all work orders are completed with tech notes and necessary order cards before returning to Service Writers.
• Attach all order cards and any other pertinent documentation to the applicable work order (white copy when ordered, yellow copy when part is received, then file appropriately).
• Maintain a neat, tidy, and organized service area.
• Advise the Loader Operator on which trailer needs to come in next and where to move units currently in the shop.
• Control and monitor which trailers are on demo row.
• Create and update work orders as needed.
• Accommodate and assist Technicians by problem-solving and finding the appropriate person to resolve issues.
• Complete all other duties assigned by Management. From time-to-time, you may also be given additional responsibilities or duties.

Core Competencies and Qualifications:

• Previous supervisory experience is an asset.
• Knowledge of repair and maintenance shop environments.
• Understanding of the mechanical functions involved in maintenance and repair activities within the shop.
• Ability to effectively plan, implement, and monitor a wide range of repairs and maintenance schedules to ensure optimum shop performance.
• Capability to develop, maintain, and support collaborative and cooperative working relationships.
• Aware of current policies and procedures that affect the business.
• Possess a positive attitude in a fast-paced work environment.
• Knowledge of flat-rate systems.

Location: Regina, Medicine Hat, Winnipeg

Employment Type: Full-Time, Permanent

Role Overview:

Four Seasons Sales has an incredible group of motivated and creative people looking for like-minded individuals who don’t shy away from a challenge. The candidate we are looking for will display excellent organizational skills, be hard-working, detail-oriented, have a positive attitude, and possess the ability to multi-task within a high-performance environment.

Duties and Responsibilities:

• Provide excellent and accurate product knowledge to customers.
• Manage the sales process from start to finish.
• Help customers make their ideal selections by building confidence and rapport.
• Keep clientele informed by notifying them of future RV products of potential interest.
• Continually learn about product updates and inventory.
• Be results-driven and have a desire to positively impact the company’s overall success.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Perform any other duties as assigned by management.

Core Competencies and Qualifications:

• Previous sales experience in a similar capacity is considered an asset.
• Excellent interpersonal and customer service skills.
• Motivated with an ambitious and outgoing attitude.
• Effective listener and communicator.
• Strong observation abilities.
• Great problem-solving skills.
• Adaptability and flexibility.

Location: Virden

Employment Type: Full-Time, Seasonal

Role Overview:

The successful candidate will be responsible for taking phone calls from customers and discussing their RV repair needs, scheduling Road Service Technicians, completing the necessary paperwork, and working as part of our Road Service team.

Duties and Responsibilities:

• Coordinate all work to be done by Emergency Road Service Technicians.
• Create work orders, assign work, and close work orders upon completion by Road Service Technicians.
• Group repairs into regions to optimize service efficiency.
• Dispatch service vans to job sites and maintain a mileage log.
• Answer customer phone calls and identify their needs.
• Obtain all necessary information when making appointments, including VIN number, year, make, model, customer name, address, phone numbers, and unit location.
• Document all customers’ repair needs on a service work order accurately and confirm details with the customer.
• Ensure work orders and warranty paperwork are completed properly.
• Close out work orders daily and notify relevant parties of completion.
• Maintain full cooperation with fellow employees to foster a positive work environment and maximize efficiency.
• Ensure customer satisfaction by following up on service and addressing any issues.
• Perform other tasks as assigned by management.

Qualifications:

• Customer-focused.
• Strong written and verbal communication skills.
• Ability to work in a team setting.
• Quality-focused.
• Strong problem-solving skills.
• Accountable and dependable.

Location: Virden, MB

Employment Type: Full-Time- Seasonal

Term: May- September 2025

Role Overview:

The Summer Student Receptionist will work alongside the current Receptionist and will assist in a variety of administrative duties. This includes coordinating and communicating office activities, greeting and screening visitors, answering and referring inbound telephone calls. The position is full time with alternating Saturday shifts. This position is expected to begin in May and last through approximately September.

Duties and Responsibilities:

• Answer the telephone and converse with customers to determine their needs.
• Greet customers as they come through the front door with a smile and welcoming greeting.
• Converse and inquire about the customers? needs and direct them to the appropriate department following to make sure each customer is greeted and taken care of by the next dept/person.
• Keep track of the availability of the sales personnel. Including whether they are with customers, on the lot, off the lot, etc
• Inspect the exterior of all new incoming trailers.
• Prepare paperwork for new units and direct it to the appropriate departments.
• Enter new trailers into IDS and send an email to notify the sales team that the new trailer has arrived.
• Keep track of and direct demo customers in the appropriate direction.
• Print all new customer unit name decals as well as any other decals required. Have all decals ready in advance.
• Create daily demo sheets.
• Keep coffee area clean and make sure coffee is ready at all times.
• Run errands away from the dealership as required.
• Assist other employees/departments at the dealership with paperwork and other tasks as assigned.
• Perform any other responsibilities as assigned by management.

Location: Virden, MB

Employment Type: Full-Time- Seasonal

Term: May- September 2025

Role Overview:

The Summer Student Front Parts Advisor will work as part of a team to identify, sell, and supply parts to external customers and the service department. This position is a customer focused role that requires excellent customer service and problem-solving skills. On-the-job training will be provided. This position is great for college or university students seeking summer employment, or anyone looking for a term position. The position is expected to begin in May 2025 and conclude in the fall of 2025. This timeline is flexible depending on the individual’s schedule.

Duties and Responsibilities:

• Greet customers promptly, courteously, and with professionalism.
• Assist customers with all of their parts needs and requests.
• Answer parts calls in a timely manner.
• Stock shelves as necessary. Clean shelving, inventory, and counter daily.
• Follow department procedures and guidelines.
• Assist Shipping Admin and Parts Receiving Agent with all incoming orders, process and label parts.
• Complete the daily out of stock report.
• Perform other responsibilities as assigned by management.